Shipping & Delivery Policy
Effective Date: 1 Jan 2025
At Growthhire, we provide digital services rather than physical products. This policy outlines how we deliver our SaaS-based solutions, what to expect after signing up, and how to address any issues regarding access or subscription renewals.
1. Service Delivery Timeline
Growthhire is an online platform, meaning all services are delivered digitally without any physical shipping. Once you complete the registration and payment process:
- Instant Access: Your account is activated immediately, and you can start using Growthhire right away.
- 14-Day Free Trial: Users who opt for the free trial will receive immediate access without needing to enter payment details.
- Subscription Plan Activation: If you subscribe to a paid plan, you will have uninterrupted access to Growthhire’s premium features for the duration of your selected billing cycle (monthly, quarterly, or annually).
If you experience any delays in account activation, please contact our support team for assistance.
2. How Digital Services Are Delivered
Since Growthhire operates as a cloud-based SaaS platform, all services are accessed online through our website. Users do not need to install or download software to use the service.
- After successful sign-up and login, users can access their dashboard, resume formatting tools, and other premium features.
- All updates and improvements to the platform are deployed automatically—users always receive the latest features without needing to take any action.
- If you upgrade, downgrade, or renew your subscription, changes will reflect in your account immediately after payment confirmation.
If for any reason you are unable to access your account or specific features after payment, please contact our support team for prompt assistance.
3. Service Access Issues & Troubleshooting
If you experience issues such as:
- Unable to log in after signing up
- Payment processed but no access granted
- Subscription plan not activated correctly
- Feature restrictions despite an active subscription
Please reach out to Growthhire Support at support@growthhire.in with your email ID and transaction details. Our team will review and resolve the issue within 24 hours of receiving your request.
4. Subscription Renewals & Payment Processing
Growthhire operates on a subscription-based model, meaning:
- Auto-Renewal: Unless canceled, all subscriptions renew automatically at the end of each billing cycle (monthly, quarterly, or annual).
- Payment Failures: If a renewal payment fails due to insufficient funds or an expired card, your access may be restricted until payment is successfully processed.
- Subscription Cancellation: Users can cancel their subscription anytime from their account settings. Access remains available until the end of the current billing period.
We recommend updating your payment details in advance to avoid any interruptions.
5. Refund & Cancellation Policy
Since Growthhire is a digital service, refunds are granted only under specific conditions as outlined in our Cancellation & Refund Policy.
- Users can cancel their subscription at any time without penalties.
- Refund requests are evaluated on a case-by-case basis, with eligibility depending on time of cancellation, service usage, and refund request reason.
If you have concerns regarding billing, refunds, or cancellations, please reach out to support@growthhire.in for further assistance.
6. Customer Support for Delivery & Service Issues
We strive to provide seamless service, but if you encounter any technical issues or require assistance, please contact our customer support team:
- Email: support@growthhire.in
- Response Time: Typically within 24 hours
We are committed to ensuring a smooth user experience and will do our best to resolve any issues related to service access, payment, or subscription management.
Final Note
Growthhire is designed to help recruiters work more efficiently by automating resume formatting and branding. If you have any questions or concerns about our service delivery, billing, or technical issues, our support team is always available to assist you.
Thank you for choosing Growthhire! We look forward to helping you streamline your recruitment workflow.